The Digital Transformation of Public Administration in Morocco: Challenges, Issues, and Opportunities

Résumé

Abstract

The digital transformation of public administrations has become a strategic priority for many countries, including Morocco. This process aims to modernize public services by integrating digital technologies to improve efficiency, transparency, and the quality of services offered to citizens. This article analyzes the major issues associated with this transformation in Morocco, highlighting the obstacles encountered, such as resistance to change, budgetary constraints, and technological challenges. It also examines the opportunities presented, including improved access to public services, reduced administrative costs, and the promotion of e-governance. The implications of this work are significant for public policymakers, as they offer concrete pathways to overcome the identified obstacles and capitalize on the opportunities offered by digital transformation. The findings of this study could influence how public policies are designed and implemented, guiding the necessary reforms to ensure a more agile and citizen-centric administration. Finally, the article presents the strategies and initiatives already implemented by the Moroccan government and concludes with the need to strengthen efforts to ensure a more agile, efficient, and future-oriented public administration. The main conclusion emphasizes that, despite the challenges, digital transformation is a crucial lever for modernizing the Moroccan public administration.

Keywords: digital transformation, public administration, Morocco, e-government, public services, digital development.