The integration of quality management practices into human resources management: A lever for organizational performance in public sector

Résumé

Abstract

This research is based on a review of the international literature examining the impact of integrating quality management practices into human resource management (HRM), on the organizational performance. Four key practices are analyzed: the standardization of HR processes, performance management through key performance indicators (KPIs), the implementation of continuous improvement approaches, and the promotion of an internal quality culture. These practices were selected due to their relevance and the strong evidence supporting their effectiveness in the scientific literature. The objective of this research is to assess the extent to which these practices, inspired by ISO 9001 standards and the ISO 30400 series, contribute to the optimization of HR processes and the enhancement of organizational performance. The literature review reveals a significant positive impact of each of the examined practices on organizational performance, as confirmed by numerous empirical studies.

Keywords

Quality Management System; Human Resource Management; ISO 9001; ISO 30400 series ; Organizational Performance.